Skip Navigation LinksHome >> Maintenance

Maintenance

From the very first machine that Pee Gee installed some 40 years ago we placed after sales support at the very heart of our organisation. It is our number one priority to ensure that we provide a rapid, high quality maintenance service. We employ our own highly skilled engineers, with so many years of experience, we can truly claim to be experts in our field.

We aim to respond to any service requests within 24 hours of receiving a call, urgent call outs are dealt with on a sameday basis. This ensures that any downtime of your laundry equipment is minimised, and your operations are not disrupted by inoperative equipment.

We offer this high quality service to all organisations within the Northern Region, even if we did not originally supply the machines.

Service Quality

  • We endeavour to provide an engineer on site within 24 hours of receiving a call
  • Our specialist engineers always carry a substantial level of spare parts
  • Over our history first time fix rates are in excess of 95% many of our competitors carry far fewer parts and typically have to assess, order parts and return for a second visit.

Service charges

We regularly monitor and compare our service charges to ensure that we offer the very best value to our clients

  • Callout charge - £63.00
  • Additional time - £22.50 per each 30 minutes
  • Parts at makers price
All prices subject to VAT